Apple’s return policies for the purchases made from its digital stores such as iTunes, app store, and iBooks, have changed over the years. Typically, Apple handles the refunds of digital purchases on case-by-case basis and with “All Sale Final” provision. but now, for most of the European Union countries Apple has adopted a 14-days return policy for digital purchases including movies, TV shows, books, apps and music.
This new 14-days, no questions asked, return policy for digital purchases is valid for European Union countries including Germany, Italy, France, the United Kingdom and many others. With the updated policy, users in these countries can now cancel their digital purchases within 14-days from when they received receipt of their purchase “without giving any reason”. This 14-days refund policy is not applicable to iTunes Gift Cards, redeemed codes, iTunes Match, Season Pass, and Multi-Pass that can’t be refunded once redeemed or activated.
Right of cancellation: If you choose to cancel your order, you may do so within 14 days from when you received your receipt without giving any reason, except iTunes Gifts which cannot be refunded once you have redeemed the code.
Before the change in refund policy, all digital rentals or sales were refunded only if the user withdrew from a transaction before the delivery process of the digital product started. Users were able to withdraw from transactions “without charge and without giving any reason until delivery of the product has started.” So the user was locked into the purchase as soon as the transaction was performed. Terms of service in United States remain unchanged.
Apple will refund the requested cancellation or order for the digital goods within two weeks of the cancellation note, whether that’s received through the “Report a Problem” (reportaproblem.apple.com), or a written statement. Refunds in the countries like the United States, Canada, and others remain unchanged i.e. Apple will be processing refund requests on case-by-case basis.