Several iPhone X users reported an issue that is preventing them from immediately answering an incoming call on their new handset. The sluggish response is due to a delayed launch of the Phone app.
The video embedded below perfectly demonstrates the exact issue with the delayed launch of the Phone app to display an incoming call. The issue is affecting the iPhone X users and some of the users also reported that the proximity sensor on their iPhone X is not properly working during the call. The display of the iPhone X fails to turn on when the phone is removed from one’s ear during the call.
Such situation can become very annoying especially for a phone that costs $1000. Such expensive device must at least be capable of accomplishing the most basic tasks such as attending to an incoming call. Apple has already acknowledged the issue and said that they are investigating it. It’s a relief to know that company is already working on a fix, however, in some cases, the issue can be resolved using some simple troubleshooting tips such as the ones discussed below.
Tips to fix the Incoming Call Issue on iPhone X
You should try the below-mentioned tips to fix the incoming call issue if you’re experiencing it on your iPhone X until an official fix is released.
Install the latest software version
If you have not already, update your iPhone X to the latest version of iOS. You can install the latest version of iOS by going to Settings > General > Software Update. If you want to fresh install the latest iOS on your iPhone X, follow our detailed guide on this matter:
How to install iOS on iPhone, iPad, and iPod Touch
Force Restart iPhone X
For any general issue related to iPhone, there is no harm to try force restarting your device. In many cases, it solves the issue. In case you do not know, Apple has changed the process of force rebooting iPhone X. Here is how you can force restart iPhone X:
- Quickly press and release the Volume Up button.
- Now quickly press and release the Volume Down button.
- Press and hold the Power/Sleep button (Side button) until you see the Apple logo.
Reset Network Settings
Since the issue is related to the Phone app and the incoming call, resetting the network settings might be helpful. You can reset the network settings by following these steps:
- Open Settings app.
- Go to General.
- Tap on Reset.
- Tap Reset Network Settings.
Restore and Setup as new iPhone
If none of the tips mentioned above resolved the incoming call issue on iPhone X, you should fresh restore your iPhone X without restoring the backup. This will get rid of any possible misconfiguration/customization and settings on your device. Follow the link below to fresh install latest version of iOS using iTunes.
How to clean install iOS using iTunes
Genius Bar Appointment
Even if the fresh restore did not help to resolve your iPhone X incoming call issue, then you might want to make a Genius Bar appointment with your nearest Apple Store to see if the problem is related to hardware.
You can show up at an Apple Store or an authorized service center but this will result in hours of waiting. You can book an appointment using Apple’s Contact Support Page.
Did any of the tip discussed above help in resolving iPhone X incoming call issue? Let us know in the comments section below.